The CEO, paradoxically, has the most overall power over her company, but the least amount of personal control over it. They get credit or blame for every major action in the company, even if they are not directly responsible. So how is this possible? Because the CEO sets the vision and the values of the company, and everyone under her does their best to live up to those values and see through that vision.
If someone in a company, even a lowly customer service rep, generates enough attention, how the CEO responds can affect the public’s attitude toward the company. They set the rules which the employees have to follow. So, if the rules allow for good actions, the company will generate profits and good will; if the rules are short-sighted, the company may suffer.
The CEO never clocks out. Most of have to them retire to be able to spend more time with their families. CEOs of larger companies may even have political power or command high salaries. But the best CEOs are often the ones you never hear about. They keep their companies quietly humming and staying profitable. Others make headlines, and some for the wrong reason.
Take a look at this infographic by GetVoIP which details six types of toxic CEOs that are destined for failure.